We’re on a mission to make insurance faster, friendlier and more effective. Join us.

Insurance: it’s not always what you expect. Working with Rothwell & Towler isn’t about focusing on policies. It’s about focusing on people. Whether it’s our customers or our staff, our people-first approach is what has propelled us from a small family business to the established insurance provider we are today. Less commercial, more compassionate.

To thrive at Rothwell & Towler you need a certain mindset. One that never loses focus on the end customer – whether you are talking to them in our modern contact centre, working in product development or helping to grow our brand audiences.

In return you can expect an employer that invests in you and your future. That means plenty of training and development, clear opportunities for career progression and a flexible hybrid working model. You will also get to help us disprove the ridiculous cliché that working in insurance is boring.

We can’t wait to meet you.

Available roles


Customer Service Representative

Starting salary: £25,000

Hours: Monday-Friday | 09.00-17.30

Exeter (with hybrid working)

Time and again, we receive customer reviews praising our customer service. Following a period of training to get you up to speed, you will join our team on the telephones to resolve customer queries and make sure new policyholders get the cover that’s right for them. Using modern contact centre technologies, we give our customers a simple, friendly and personalised experience. Just the way it should be. And don’t worry, there’s no cold calling.

As for the atmosphere, we like to bust some of the myths about working in insurance. You will have the option to split your time between working from home and joining us in the office. There’s a strict dress down policy – so save the glad rags for your birthday, which you will be given off because nobody should have to work on their birthday. Finally there’s a relaxed office dog who enjoys being administered with a good ear rub now and then. Sounds good?

To find out more, take a look at the job description. If you would like to apply, hit the button below and email us explaining why you would like to work for us. Don’t forget to attach your CV.

Job description Apply now