Rothwell & Towler has its roots in a family insurance business founded in 1973. Since then we have grown to become a leading insurance intermediary, with a portfolio of specialist travel and lifestyle insurance brands. Our policies provide peace of mind to more than 350,000 customers per year.
The principles of the family business remain today: honesty, integrity, compassion. Our business has grown because we do the right thing by customers. And we were one of the first intermediaries to issue cover for complex existing medical conditions. That includes the innovation of a travel policy for customers with HIV over 20 years ago.
As insurance markets evolve, we are excited to do the same. By blending emerging technologies with our industry expertise, we are going to help create a future where insurance becomes almost seamless for the consumer. A shared ambition to provide both quality and value to our customers is what drives us. It’s why a people-first approach to insurance is at the heart of everything we do.
Customer reputation: it matters. That’s why we are proud of what people say about us on consumer review platform Trustpilot. Following tens of thousands of reviews from confirmed purchasers, our established brands are consistently among the top rated in their category.
“First class service as usual”
“First class service as usual. I cannot speak highly enough of this company. Always quick to respond and very helpful. Simply brilliant in all aspects.”
Betty, Confirmed Purchaser (May 2021)
“Great service and quality”
“I have used this company several times due to the fact that my husband does need extra medical insurance and have found them to be the easiest, cheapest and most helpful travel insurance.”
Derek, Confirmed Purchaser (June 2021)
We are proud to work with independent financial information business Defaqto. It enables us to make sure we are offering a wide variety of cover – including 5 Star rated policies across our established brands. So our customers always have the option to choose the highest-rated level of cover on the market.
The ability to build solid commercial relationships has helped our brands to flourish. Our products are available direct to consumer as well as via all leading price comparison websites – including Moneysupermarket.com, Go Compare, Compare The Market, Uswitch and Confused.com.
The contact centre is the interface between our business and our customers – and we take both recruitment and training seriously. Our team handle over 50,000 customer calls every year. We also offer an instant messaging function across all brand websites. There’s a one-hour target to reply to emails and we support customers across social media with as close to 24/7 monitoring as we can.
Our marketing team translate policy details into peace of mind – giving our customers confidence that they are choosing the product that suits them best. With internal expertise across design, development, copywriting and marketing strategy, we craft campaigns and create content across all brands.
We use state of the art contact centre technologies and CRM systems to monitor all service delivery, helping to give each policyholder a personalised experience with our brands. Our dev team is constantly refining the customer journey for speed, simplicity and accessibility.
Our hawk-eyed compliance team make sure our processes and products meet regulatory standards as well as customer expectations.
Martin is the son of Rothwell & Towler’s co-founders and has amassed more than three decades of experience in the insurance industry. As Managing Director he has ultimate responsibility for all areas of the business. Any spare time is usually spent dog walking, kite surfing or planning his next adventure.
Favourite holiday destination: Dhakla, Western Sahara
Simon joined Rothwell & Towler in 2019 following ten years managing major B2C and B2B2C brands for one of Europe’s largest insurers. As Head of Commercial he’s responsible for product design and works with aggregators and other commercial partners. Simon is a keen hiker and – uniquely – a fully qualified commercial airline pilot.
Favourite holiday destination: Ireland
Ben has been working in insurance since 2004 and has developed a nuanced understanding of the industry. He is responsible for developing new commercial opportunities, maintaining relationships with partners and driving the evolution of our brands – apart from when he’s planning his next big endurance event.
Favourite holiday destination: Sardinia
Since 2013 we have been a wholly owned subsidiary of CSP Holding Ltd. It allows us to benefit from decades of experience in the domestic and international insurance markets – as well as back-office support across HR, legal, finance and regulatory compliance. With that support at our fingertips, we can put extra focus on delivering great products and service, while ensuring the best corporate governance behind the scenes.
Rothwell & Towler Ltd
0345 90 80 171