The best insurance
is backed up by expert knowledge and fast service.

We're insurance specialists. But we never stop learning.

We know insurance. We live it, breathe it and understand it. You can tell by the success of the brands we operate. We're proud of who we are. But we're not complacent. That's why we're constantly working to improve the level of service we offer our customers. And that means training, lots of it. We regularly monitor the service quality of our phone interactions, we look at benchmark data and we set goals that stretch us in all the right ways. And to help us achieve those goals, we commission experts to nurture our staff.

Expert customer service

We believe our customers deserve the best. That's why we control each part of our customer journey in-house, directly from our head office in Exeter. Nothing is outsourced. And when you phone us, there's no trawling through endless automated intercom options. We connect our customers to our advisors straight away. It's a simple idea. But sometimes the simple things really matter. For us, it's all about doing everything we can to give our customers the best experience possible. It's what makes us who we are.

How can we help?

Making a claim

We're proud of the way we take care of each and every claim. And the fact that we work with the best underwriters in the business is certainly good news for our customers. Should the worst happen and they need to make a claim, they can expect a fair, sympathetic and efficient service. No fuss, no hassle, no quibbles. Exactly how it should be.

Emergency assistance anytime, anywhere

Kim Gallin Kim Gallin - Supervisor for the Customer Services Team. With Rothwell & Towler for over 5 years.

All of our international travel insurance policies come with 24/7 emergency assistance. We work with handpicked assistance providers across the world who we know will be able to offer our customers expert assistance when they need it most. So when it comes to medical treatment abroad or repatriation to the UK, we can promise our customers that they'll be in safe hands.

Going global? We offer policies for anyone, going anywhere.

As well as offering a wide range of policies through our brands in the UK we are also able to offer a wide range of single trip and annual multi trip health and medical policies to international travellers, expats and non-UK citizens travelling all over the world through IMG Europe Limited. These products allow our customers to travel between countries, operate from multiple locations, and even seek treatment in countries outside their place of residence.

For more information see our IMG Page on World First HERE.